In Ahmedabad, the National Highways Authority of India (NHAI) is taking steps to improve toll collection. They are focusing on the issue of ‘loose FASTags’, which are often not properly affixed to vehicle windscreens. This problem leads to traffic jams at toll plazas, incorrect chargebacks, and misuse of the electronic toll collection system. Such issues can disrupt the entire electronic toll collection infrastructure, causing unnecessary delays for drivers on national highways.
To tackle this challenge, NHAI has streamlined its policy for reporting loose FASTags. They have instructed toll collection agencies and concessionaires to immediately report any loose FASTags. This is crucial for ensuring the reliability of the FASTag system and the overall effectiveness of toll operations. NHAI has also provided a dedicated email address for reporting these incidents.
According to NHAI, more than 98% of entries are now being made using FASTag, which has revolutionised the electronic toll collection system in the country. However, loose FASTags remain a significant challenge. The recent policy change aims to enhance the efficiency of toll operations and ensure a smoother travel experience for national highway users.
In addition to addressing loose FASTags, NHAI is introducing a new annual pass system. Starting from August 15, 2025, vehicle owners will have the option to pay an annual fee of ₹3,000. This will allow them unlimited travel on national highways without stopping at toll booths. The pass will be valid for one year or 200 trips, whichever comes first. This initiative is designed specifically for private vehicles like cars, SUVs, and vans, making travel more convenient and cost-effective.
The annual pass will eliminate the need for drivers to worry about carrying cash or being stuck in long queues at toll plazas. It is expected to significantly reduce traffic congestion, particularly around toll booths that are within a 60-kilometre radius of each other. Previously, drivers often complained about having to pay tolls at multiple plazas within a short distance, leading to frustration and delays.
Furthermore, the government plans to phase out traditional toll plazas. Instead, they will implement a sensor-based toll collection system. This system will not require vehicles to stop, thus streamlining the travel process and enhancing the overall efficiency of toll collection.
The introduction of the annual FASTag pass is part of a broader push towards a digital India and smart mobility. The NHAI aims to create a user-friendly digital platform for the payment of tolls, making the process more transparent and accessible to all users.
Overall, these changes are expected to improve the travel experience for millions of drivers across the country. With better reporting and management of FASTags, along with the introduction of the annual pass, NHAI is taking significant steps towards modernising toll operations and reducing delays on India’s national highways.
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