The National Highway Authority of India (NHAI) has launched several platforms to improve the travel experience for highway users. One of the most notable initiatives is the toll-free number 1033, which is available 24 hours a day, seven days a week. This service allows travelers to report emergencies, accidents, potholes, or other issues they encounter on the highway. By calling 1033, highway users can quickly inform the NHAI about any problems they face. The complaints are centrally recorded and forwarded to relevant field agencies for immediate action.
In addition to the 1033 helpline, NHAI has introduced the Rajmargyatra mobile app. This user-friendly application enables travelers to lodge complaints, access toll and travel information, and find nearby hospitals or police stations. The app uses geo-tagging, allowing users to report issues in real-time. It also includes features such as instant complaint forwarding, field-level responses, and updates on complaint status.
Citizens can also use the Central Public Grievance Redress and Monitoring System (CPGRAMS) to submit organized complaints. By visiting [pgportal.gov.in](https://pgportal.gov.in), users can select NHAI or the Ministry of Road Transport and Highways to register their issues. This portal ensures transparency in the grievance redress process, allowing users to track the progress of their complaints.
Moreover, NHAI has implemented a Drone Analytics Monitoring System. This innovative technology helps identify road surface defects and construction quality issues before they affect public safety. By using drones, NHAI can monitor and address problems quickly and efficiently.
Another platform, the NHAI One mobile app, is designed for contractors and field engineers. It facilitates documentation of defects, submission of inspection reports, and tracking of maintenance activities. This ensures that highway operations remain well-coordinated and efficient.
The Toll Information System (TIS) portal provides immediate assistance for urgent complaints. It offers details about toll fees, route information, and contact numbers for field officials and toll managers. Travelers can access this portal at [tis.nhai.gov.in](https://tis.nhai.gov.in).
NHAI’s integrated approach aims to enhance the experience for road users across India’s expanding highway network. By continuously innovating its service delivery methods, NHAI ensures that every citizen can access safe, reliable, and transparent road infrastructure. These initiatives demonstrate NHAI’s commitment to improving highway travel safety and efficiency in Gujarat and beyond.