In Gujarat, the 108 Emergency Service has become a symbol of hope and safety for millions. Launched in 2007 by then Chief Minister Narendra Modi, this service is now a model for emergency response across India. As of June 2025, the service has attended over 17.9 million emergency calls, showcasing its dedication to saving lives.
The 108 Emergency Service operates 24/7 across all cities, districts, and villages in Gujarat. Under the guidance of Chief Minister Bhupendra Patel and Health Minister Rushikesh Patel, the service has proven to be a blessing for the people of Gujarat. It has provided critical emergency services for over 5.8 million childbirth cases and more than 2.1 million road accidents.
In cases of life-threatening emergencies, the service has successfully saved over 1.7 million lives. The 108 ambulances have also assisted over 94,503 pregnant women, with more than 152,000 successful deliveries taking place on-site.
The impact of the 108 Emergency Service goes beyond just medical emergencies. Since its inception, the service has expanded to include various emergency response units, such as the 112 emergency service that handles police and fire emergencies and has attended over 15 million calls.
In recent years, the Gujarat government has embraced technology to enhance the 108 service. A new mobile application allows users to call for the nearest ambulance without dialling 108. This app can be used in Gujarati, Hindi, and English, making it accessible to a broader audience. Users can track the ambulance’s arrival time and get directions to nearby hospitals.
The 108 service has also introduced advanced boat and air ambulances to address emergencies in remote areas and at sea. So far, air ambulances have saved over 50 lives, while boat ambulances have assisted 742 individuals.
The average response time for the 108 service is commendably low, with urban areas receiving a response in about 11 minutes and rural areas in 22 minutes. This rapid response is crucial in emergencies where every second counts.
With more than 800 ambulances currently in operation and a staff of over 4,000, the 108 service continues to grow. The service has attended to over 51.35 million kilometres worth of emergency calls, demonstrating its extensive reach and capability.
The success of the 108 Emergency Service is not just in the numbers but in the lives it has touched. It has become a critical part of Gujarat’s healthcare system, ensuring that help is always just a call away. As it celebrates 17 years, the 108 Emergency Service remains committed to its mission of saving lives and providing timely assistance to those in need.